HP Support Assistant - Software The One Stop Solution For HP PCs And Printers

HP is world-famous for its software and hardware products that include laptops, printers, software, and drivers, etc. When it comes to quality, HP stands out from the crowd for providing the most reliable products both hardware and software. HP Support Assistance is software manufactured by the brand itself for tackling common issues with HP devices. As you must know, computers and printers are prone to issues, it needs troubleshooting sometimes. This is where HP Support Assistant comes to play. The software allows you to manage your HP devices and deal with many common errors and issues with ease.

If you are using an HP laptop, the tool must be pre-installed on your device unless you delete it afterward. In that case, you can also download the tool from the HP Support website anytime and use it for your benefit.

hp support assistant

What Is an HP Support Assistant?

HP Support Assistance is a software that comes pre-installed in HP Laptops and PCs. The tool enables HP users to troubleshoot their devices without seeking assistance from outside. It can be used for managing firmware and driver updates and helps in improving the overall performance of your devices. Many times, we encounter issues with our HP PCs or Printers that can be fixed easily using HP Support assistance. Although the tool comes pre-installed on all HP PCs, if you are not able to find it on your device, you can also download it from the HP Support website anytime.

Some Noteworthy Feature Of HP Support Assistant Utility

My Devices

Whether you want to access the specifications of your device or need to update it, need to run diagnostics and tools, or require support resources, you can find it all under the My Devices tab.

Alerts and Support Status

The feature keeps you updated with the status of your PC or printer and sends you alerts whenever required.

All-New Design

Use this option if you want to change the interface of your PC to modern.

Integrated Diagnostics

Run diagnostics tool whenever you face any issue with your HP devices such as HP Printer or PC not responding etc and it will resolve it all.

Automatic Fixes

To keep your devices up and running smoothly, HP Support Assistant installs automatic updates and resolves any issue even before it arrives.


Use the Support option if you want to access helpful resources to troubleshoot errors. You can also find the HP Support contact details there.

Help Tools

Get in touch with the HP Support team and let them assist you further by using the Help feature.

Issues HP Printer Support Assistant Can Resolve

HP is known for manufacturing devices that excel in terms of quality however they are not free from flaws. HP users encounter issues with their PCs and Printers, sometimes they are caused due to hardware fault and sometimes because of software. Every HP user should be aware of some basic hp printer troubleshooting procedure to fix common issues with their devices.

If you are facing any such problem with your HP device, then worry not and let the HP Support Assistant handle it all. The tool can help you diagnose and fix almost all the common errors and issues with your device.

Here are some of the issues that HP Assistant can fix easily:

  1. Issue with Network Connection
  2. HP Laptop not starting
  3. HP Printer Offline
  4. HP Printer Not Responding
  5. Slow Performance of HP Printer/PC
  1. Issue with Driver Installation
  2. Storage Space Running Out
  3. HP PC powered on but not booting
  4. HP Printer not printing
  5. Clogged or Blocked Printhead
  1. A Black/Blue screen appears with an error message
  2. The computer stuck and won’t do anything
  3. Issue with HP Printer Setup
  4. Blank Screen appears after boot up
  5. An Error code or message appears on the screen

If your issue isn’t listed above or you don’t know the exact problem, simply run the diagnostic tool in HP Printer Support Assistant and let it do the needful.

How Do I Find The HP Support Assistant?

For Windows

Finding HP Printer Assistant is as simple as finding any other program on HP PC. Still, if you are having trouble with it, then try the below methods.

  1. Look for a blue question mark icon on the taskbar. You will find the HP Assistant software there.
  2. For Windows 8, you can find the HP Support Assistant simply from the Start menu.
  3. Another way is to search for the program directly in the Windows search.

If after trying the above methods, you still not able to find HP Assistant software, then it must have got deleted. In this case, you can download the HP PC utility on your device from the HP website.

HP Support Assistant

Download HP Support Assistant

Before you start, make sure you have a stable internet connection for downloading the software. Follow the below steps to download HP Assistant software easily on your HP device:

  1. Launch any web browser on your device and open the HP Support Assistant webpage. Alternatively, you can visit http://www.hp.com/go/hpsupportassistant, directly from the browser too.
  2. From the Home Page, select Software and Drivers.
  3. Select the “let’s identify your product to get started” option.
  4. Now, you need to select your HP printer model on which you want to install the HP Printer Assistant.
  5. Once, you enter the HP Printer model or serial number and all the other required details, hit the Submit button.
  6. Select the Download button under HP Support Assistant to start downloading the software.
  7. Wait for the download to finish and once it’s down, double click on the downloaded .exe file to start the installation.
  8. At last, continue with the on-screen instructions to install the HP Support Assistant on your device.

How To Download HP Support Assistant On Windows 10?

To Download HP Support Assistant on Windows 10, first, make sure your system meets the minimum requirements. Given below steps that you can follow to get the tool for your Windows 10 device.

  1. Head to the official page of HP Support.
  2. Now navigate to the Software and Drivers Page. You can find this option under the Support tab on the top.
  3. On the next screen, select your product types such as Laptop or desktop.
  4. On the next page, select the “Let HP Select Your Product” option or enter the serial number of your product in the given box and hit Submit.
  5. Now you will see a list of Drivers and software compatible with your HP device on the next screen. You can find HP Support Assistant under Software Solutions.
  6. Hit the Download button next to the HP Support Assistant option to initiate the download.
  7. Once the software file is downloaded, run it and complete the installation.
HP Support Assistant On Windows 10
Need HP Support Assistant

Do You Need HP Support Assistant?

HP devices are known for their quality however, that doesn’t mean they never create issues. There are times when you can suffer from problems like HP Laptop/printer not working, or responding, etc. In such situations, you should not lose your mind and act wisely. HP Support Assistant can work as a savior at the time of need. You can use it to troubleshoot issues with your device and make it work fine like before. Not only that, but it also helps in keeping your system up to date and secure. The tool will help you install the pending system and drivers update to keep your PC working smoothly over time.

In case you still feel that you don’t need the HP Assistant to manage your device, you can also disable it temporarily or uninstall it.

How To Disable HP Support Assistant?

If you don’t want to use HP Printer Assistant, then there are two options to follow, either you can disable the tool or permanently delete the software from your device. We suggest uninstalling HP Support Assistant only if it’s bothering you in any way for example if you are running out of space or doing a system format. Otherwise, you can simply leave the utility installed on your devices as there’s no harm in it and it might only come to your use in the future.

Still, if you want, you can disable the HP Support Assistant from your PC temporarily by following the steps below:

  1. First of all, you need to launch the HP Support utility on your device.
  2. Once the tool opens, head to Settings from the bottom left corner of the screen.
  3. Now go to the Health Analysis tab and select Frequency.
  4. Select Never in the Frequency drop-down menu.
  5. At last, click on the button next to the “Never Check for Updates” option.

This will stop HP Support Assistant from working in the background. You can reverse this setting anytime you wish to receive updates or fix any issue with your HP PC.

How To Uninstall HP Support Assistant?

If due to any reason you don’t want HP Support Assistant on your device, you can simply uninstall the assistant software. Follow the HP Support Assistant Uninstall steps mentioned below to remove the tool completely from your device.

  1. First of all, open Windows search and enter “Uninstall a Program”.
  2. Select the same option from the search results and select Programs and Features.
  3. Now you need to navigate to HP Support Assistant and select Uninstall to remove it from your device.

Doing this will remove the HP Support Assistant from your device, however, you can download it anytime from the Official website of HP Support Assistant when needed.

Uninstall HP Support Assistant

Fix HP Support Assistant Won't Open Issue

Trying to access HP Printer Assistant but it won’t open? Fix the “HP Support Assistant not opening” problem by following the steps below:

  1. The first thing you should do if your Support assistant is not working is restart your computer.
  2. After the restart, try opening the utility again and if that doesn’t work, continue further with the steps.
  3. You should try installing the latest version of the program.
  4. To do so, visit the HP Support Assistant page and download the newer version.
  5. Run the downloaded file and complete the installation.
  6. Follow the instructions on the screen to finish the installation and setup of the HP Support Assistant.
  7. Once it’s done, restart your device and try launching the application now.

Fix The Exclamation Mark On HP Support Assistant Icon

The exclamation mark on the HP Support Assistant icon indicates that some pending updates or messages require your attention. To check these notifications or install the available updates, follow the steps below:

  1. Double click on the HP Support Assistant icon to open it.
  2. Now go to My Devices and check My PC. There you will see two options, one for Updates, another one for Messages. Check which option has an exclamation mark and follow the steps accordingly. If both the options have an exclamation, then it means both of them require attention.
  3. Click on Updates if it has an exclamation mark or skip to step 6 directly.
  4. Under Updates Available, select all the updates to install them.
  5. Click the Download and Install option and continue with the instructions on your screen.
  6. If you see an exclamation mark next to the Messages option, then open it.
  7. Under “Messages are available”, read the messages you haven’t read.
  8. Select the cross icon next to each message once you are done with them.
  9. At last, restart your HP PC and check if the exclamation mark is gone or not.

Note: Installing All Updates Isn’t Mandatory. You can avoid the updates that are not necessary. However, this will cause the Exclamation mark to continuously appear on the HP Support Assistant icon.

Get Instant Support For Your HP Device

Although HP Support Assistant can assist you with most of your issues, if there’s something still bothering you, you can reach out to our team of HP Assistant Support experts for help. Reach us for any sort of help regarding your HP device whether it’s some complicated error or any other temporary issue. You can contact us through these methods:

Helpline: Talk to our HP Support experts directly through call and discuss your issue.

Email: You can also write your issue to us on our email handle and we’ll get back to you right away.

Chat: Use the live chat option to get solutions for your HP PC problems.

HP printer support has different numbers for different countries:

  1. For the UK users: +44 207 660 0403
  2. For the USA users: 1 (650) 857-1501
  3. For Australia users: 13 23 47
  4. For Canada users: 1-877-231-4351
  5. For Indian users: 1800 425 7737
HP Device
HP Sales - 1 (888) 999-4747
HP Customer Service - 1 (650) 857-1501
HP Support - https://www8.hp.com/us/en/home.html
HP Connect - https://www.hpconnected.com/us/en/signin
HP Shop Online - https://store.hp.com/us/en
HP Driver Downloads - https://support.hp.com/us-en/drivers
HP Printer Driver For IOS/Mac - https://support.apple.com/kb/dl1888?locale=en_US
HP Official Support - https://support.hp.com/in-en/products/printers
Contact HP Shopping - https://www8.hp.com/us/en/contact-hp/shopping.html
Connect With HP - https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html
Offical Address HP Inc.
1501 Page Mill Road, Palo Alto, CA 94304 P.C. 94304-1112
Palo Alto
United States

Frequently Asked Questions (FAQs)