1. Independent Service Provider

hpprintersupportpro.com is an independent third party online tech support service provider for software, hardware and peripherals, and it categorically proclaims that the company doesn’t own any of the brands it supports. The services offered by hpprintersupportpro.com are also available on the website of the brand owners. hpprintersupportpro.com hereby disclaims any sponsorship, partnership, affiliation or endorsement regarding any such third party trademarks and brand names and also proclaims that the use of such terms including third party trademarks and brand names by hpprintersupportpro.com is only referential in nature and it essentially doesn’t imply any business related association and partnership.

2. Warranty Coverage:

Most hardware and software products are covered under manufacturers warranty during the initial period of use. If your product is under warranty the support services maybe available for free. HPPrinterSupportPro recommends that you contact the original supplier of the product in such circumstances.

3. Remote Access To Computer:

Please review Software Support Tool and Remote Access in the terms and conditions.

4. Service Exclusion:

Please refer "Exclusion from Services" in the HPPrinterSupportPro service terms and conditions to ensure that you fully understand services that are not included in the 1-year or multi-year maintenance contract.

5. Third-Party Diagnostic Software:

HPPrinterSupportPro when necessary use third-party software for diagnosing and fixing the problem. The software tools used are from leading companies such as Microsoft (e.g. Microsoft Security Essentials) or AVG (AVG Tune up) or Malwarebytes etc. Some of these third-party tools are available for free that you can obtain directly from these sites. HPPrinterSupportPro does not charge for these free software.

6. Proprietary Software:

HPPrinterSupportPro currently does not use or sell any proprietary computer repair software or diagnostic tools.

7. No Automatic Renewals:

Currently it is our policy to not automatically renew our subscribers.