While using HP printers, sometimes you may face- HP Printer offline issue. Behind this error, there could be multiple reasons. However, this doesn’t deny the fact that HP provides the best quality printers to its customers. What could be the reason when the user says- my HP printer is offline? Don’t worry here in this blog we are going to discuss the same in the next section.


HP printer is known worldwide due to its innovative technology and its amazing latest updated features. It has a huge number of users around the globe. The printer’s inbuilt qualities are one of the finest, but there may be some situations in which users could get into trouble while accessing their HP printer. Many users have complained about the HP printer going offline. In this situation, users completely become unable to print.


When users face this issue, it indicates that their printer is unable to communicate with the computer. Therefore, to bring this offline printer online, you need to apply some troubleshooting steps.


Why Does My HP Printer Keep Going Offline?

There can be many reasons, but the most common is- network issues.


When your HP printer keeps showing an offline message again and again, then it means you have some wireless connectivity issues. HP printer wireless connectivity issues may arise due to several reasons. This issue becomes more infuriating when you have to do your most important official documents to print. Such a printer offline issue can happen with a wired or wireless HP Printer device.


To have the perfect resolution for the offline printer issue either you can take the help of HP printer technicians or follow our troubleshooting instructions below.


Steps To Stop My HP Printer From Going Offline

After knowing the most possible cause, you must be thinking that- how to get my printer online, right? So let’s have a look forward to the below-given instructions to bring the HP printer online back. You will come to know the whole process of bringing HP printers from offline printers to online.


Have a look here:


Solution 1: Check Cables To Solve HP Printer Offline Issues

Check Your Cable Connection

  1. First, you need to check if all the cables are connected well to your printer.
  2. Check both ends of the USB cables and firmly insert them.
  3. If your printer is connected with the Ethernet cable, then make sure it is connected well.
  4. Try using a different cable if you find any fault in the current cable.
  5. If connected wirelessly then ensure your Wi-Fi is working well.


Solution 2: Use HP Print And Scan Doctor To check the Connectivity

HP Print And Scan Doctor

To check the connectivity of your printer the best solution is to download the HP Print and Scan Doctor, as this software was specifically created to solve the HP printer offline issue. Follow the below instructions to learn the process:

  1. First Download the HP Print and Scan Doctor.
  2. Then run the software.
  3. Once it opens click Start, then select your printer.
  4.   While choosing the printer if it is not on the list, turn off your printer and then retry.
  5.  A connection problem, then follow the instruction of the HP Print and Scan Doctor.
  6. If it asks you to turn on the printer updates, then select Yes.
  7. If you are asked to make your HP printer a default printer, then select Yes.
  8. Now try to print from your printer, but if the printer remains offline then follow the next step.


Solution 3: Get HP Printer Online from offline manually

Get HP Printer Offline to Online

  1. Reboot your printer first by shutting it down and then turning it back ON
  2. Verify that the printer is plugged into your computer properly
  3. Log on to your computer using an account that has “Manage Printers” rights to the printer
  4. Click the “Start” button and then click “Devices and Printers”
  5. Right-click the printer and select “See What’s Printing” to display the print spooler window
  6. Click “Printer” and select, make sure that the checkmark is assigned at “Use Printer Offline”.
  7. Click on the checkbox to remove the tick if it is there. And select “Use Printer Online”.


Solution 4: Remove Pending Printing Jobs

Remove Pending Printing Jobs

  1. Click on the Start or Windows icon.
  2. Now select Settings and click Devices.
  3. Open the Printers and Scanners, then select your printer.
  4. Right-click on the printer and click “See what’s printing”
  5. In the window, select all pending printing jobs and Delete them.
  6. Now click on Print and select “Use Printer Online”, again.

Now restart your printer and see if the printer is printing or not. If not, then follow the next step.


Solution 5: Manually Set HP Printer As The Default Printer In Windows

Set Default Mode

Make sure that your HP printer is set as the default printer, otherwise, your computer won’t be able to make the connection with it. Due to this your screen will show- an ‘HP printer is offline issue. So follow the below steps:

Bring HP printer online in Windows:

Windows 10-

  1. Open your computer and in the search bar type Devices and open the window.
  2. Then choose Printers & Scanners from the list.
  3. If it is checked, then uncheck the box beside ‘Let Windows, manage my default printer.
  4. Now from the list of printers, select your printer name and click Manage.
  5. Under Manage your device, choose Set as default.
  6. Now try to print.

Windows 8, 7-

  1. Open the Devices window and go to Printers & Scanners.
  2. Right-click the name of the HP Printer that is active and select it as your default printer.
  3. Once it is connected then try to print from it, but if still, the printer is offline then jump to the next solution.


Solution 6: Remove the Device if Still,  HP Printer Is Offline

HP Printer is Offline

  1. Remove your printer from the computer.
  2. For this go to the Printers and Scanners window.
  3. Then select your printer and right-click.
  4. Now click Remove Device.
  5. Once it will get completely removed from your computer, restart your computer.
  6. Now again add the printer.
  7. Click on “Add a new printer” and your computer will start looking for the printer signal.
  8. Select your printer and it will get connected.

Now you can try printing once again, if you get the print without any issue, then it means you have turned your HP printer offline to online. However, if not, then you can move ahead by trying the next solution.


Solution 7: Reinstall Printer Drivers To Remove HP Printer Offline Issue

Reinstalling Printer Drivers

Next, you can do is- reinstall the printer drivers to get rid of the HP printer offline issue. Maybe the printer drivers are not supported or get corrupted.

  1. First, uninstall your HP printer drivers and reinstall them.
  2. To reinstall the drivers go to Settings and then click Printers
  3. Select your printer and right-click
  4. Choose the Properties
  5. Under the General window look for the Driver button and select it.
  6. Choose the driver again
  7. You may have to download the printer drivers again.
  8. Therefore go to 123.hp.com/setup
  9. Choose the Drivers according to your printer model, click on Download
  10. Now go to the ‘downloads’ folder and run the setup.
  11. Click on Install and then follow the on-screen instructions to install the drivers.

Note: Remember not to disturb the installation process. Otherwise, it will get corrupted.

If still, your HP printer is showing offline status, then it is understandable that you are thinking- now how to put the printer online, right? Still don’t worry because you can take the trained technicians’ help to resolve this issue.


Further Instruction When HP Printer Keeps Going Offline

If the HP printer does not come online yet, then call on the accessible helpline number and stay connected with the technical engineers to resolve HP printer offline issue.

They will suggest you some effective solutions so that you can bring your printer to online from being Printer Is Offline. Now, your printer will start printing the documents that were saved in the print queue.

Frequently Asked Questions (FAQs)