At times, HP printers and scanners might not work properly due to many technical reasons. But, if this happens with you, you need not be baffled because we have got your back. Today, with this article we will help you understand what causes the ‘HP scanner not working’ issue and how you can troubleshoot this problem in just a few minutes.

How To Fix When The HP Scanner Is Not Working?

After going through this complete blog, you will become a pro with HP scanners. For any suggestions, you can reach us via the comment section.

 What causes HP scanner not working issue?

 Technical products are prone to small technical glitches that could disturb their proper working. By ‘HP Scanner not working’ statement, we could mean one of the following things-

  • The scanner won’t scan properly
  • The scanner is not recognized by your computer
  • Complicated errors come up while using a scanner, etc.

There could be many possible reasons behind this erroneous act like-

  • The issue with the interface cable between the computer and the scanner
  • USB cable is not supported by the scanner
  • Using outdated scanner drivers and much more.

However, whatever is the reason, we will make sure that you are able to resolve this slight issue on your own after going through this blog.

How can we resolve the ‘HP scanner not working’ issue?

Irrespective of the reason behind this minor issue, ‘HP scanner not working’ issue can be resolved by following 5 simple steps given below, one by one to make sure you don’t miss anything.

  1. Check the network connectivity
  2. Enable WIA service and associated services
  3. Update your scanner driver
  4. Troubleshoot hardware problems
  5. Run System File Checker

Let’s dive deeper into each step to have more clarity and less possibility of mistakes.

Step 1: Check the network connectivity

The first and foremost thing to check s network connectivity.

Check the connection between your computer and the scanner. If you are using a USB cable, check the USB ports and USB cable. If you are using a WiFi connection make sure proper internet connectivity is there. In case, your computer is connected to a VPN network, try disconnecting it and check your scanner.

Step 2: Enable WIA service and associated services

WIA (Windows Image Acquisition) is a Microsoft driver model and application interface, designed specifically for the Windows operating system that allows graphics related software to communicate with imaging hardware such as scanner and cameras. Make sure this service is enabled in your computer. If your scanner is not working, you might wanna check that.

Follow the steps given below to check the services-

  1. Open Run command box
  2. Type services.msc in the search box and click OK as shown in the image below.
  3. Scroll down through the list and double click on Windows Image Acquisition (WIA). Make sure it is set to Automatic and the Service status is Running.
  4. If the service id currently running, stop it and re-enable it.
  5. Click on Apply for smooth application of the configuration.
  6. Click OK to save the changes.
  7. Along with WIP, also check the following services enlisted below and make sure their status is ‘Running’.
  • Remote Procedure Call RPC
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
  • Shell Hardware Detection
  1. Restart your system and check the scanner.

Step 3: Update your installed scanner drivers

An outdated scanner driver installed in your system is good for nothing. If you are having a ‘HP scanner not working situation’, make sure the driver you have is updated. You can update a driver automatically or manually, depending on your choice.

Simply visit the official website of your scanner company and check for updated drivers. Install the latest version of the driver. This might take a few minutes to download and install.

After installing the driver successfully, restart your system and check the scanner.

Step 4: Troubleshoot hardware problems

By this time if your scanner has not started working perfectly, you might want to check for internal hardware problems. To rule out any possibility, open the ‘cmd’ panel in your computer.

Type CMD in the search box of your computer. The command prompt will open. Type ‘msdt.exe -id DeviceDiagnostic’ in the command prompt as shown in the image below and press enter.‘

A pop-up window will open as shown in the image below.

Click Next to start the troubleshooting process. It will detect any internal problems with the hardware. After the troubleshooting process is over, start your scanner and see if HP Scanner Not Working issue persists.

Step 5: Run System File Checker (SFC)

Scan corrupted system files in your system with System File Checker (SFC). This will detect the files and repair them automatically without any manual intervention.

To run System File checker, Open your command prompt again, right-click Command Prompt and select Run as administrator.

In Command Prompt, type ‘sfc /scannow’ command and then press Enter.

Wait till the process is completed. Type ‘EXIT’ command in the command prompt to close the cmd window.

Restart your system after the process is completed and check the scanner.

We hope the previously mentioned solutions will help you with your HP scanner not working issue. If your HP scanner is still not working properly, feel free to get in touch with HP Support. Our technical experts will resolve your issue immediately.

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